UnwebbedLog inHelp
The questions designers ask most, answered the way I would on the phone. If yours is not here, email me and I will add it.
The Help tab answers from this page and says plainly when it does not know. Open Help →
Money
What things cost and how you get paid
Why does my budget say $0?
Your first build is already paid for; confirming your email adds the rest, $1.50 in total. If you have confirmed and it is still $0, you have used it; plans on the billing page top it up.
Link to this answerWhat actually spends the budget?
Building a site (about 60¢ with photos, less without), writing a pitch message (under a penny) and each edit you ask for in the Builder (10–15¢). Searching, leads, notes and the call sheet never touch it.
Link to this answerHow does the client pay, and what do I earn?
You bill the client for your own work however you like — that money is yours in full. For hosting, you send them one bill from Unwebbed: 1, 2 or 3 years with the domain included ($299, $499 or $649), and $90, $150 or $195 of it is paid to you.
Link to this answerHow do I cancel my plan?
Plan & billing → Manage cards, invoices or cancel. Cancelling stops the next payment; you keep the budget you have and every site you made, and nothing is deleted. Your clients' hosted sites are untouched: their hosting is paid by them for its term, not by your plan. If a renewal card fails, Stripe retries and emails you; your plan simply ends if it never goes through. Monthly plans have a 30-day refund, no questions.
Link to this answerFinding and building
From a town name to a finished site
How does the search work, and what does it cost?
Type a town and a trade. Every business nearby that has nothing to click shows up, checked against the live web so a shop with a real site is dropped. Searching is free and unlimited, on every plan, forever.
Link to this answerHow do I build a site for a lead?
Open the lead and press Build their website. It takes about three minutes and fact-checks itself. You can change any words directly on the page afterwards for free.
Link to this answerHow do I show it to the business?
Every built site has an address you can open on your phone and hand across the counter, or text them. The call sheet gives you the number and what to say.
Link to this answerYour client's site
Domains, hosting and what happens later
Can the site use the client's own domain?
Yes. When they pay the hosting bill, we register a domain in their name and the site goes live on it. A domain they already own can be pointed at the site instead; the page shows the two records to change.
Link to this answerWhat happens if a client stops paying for hosting?
Nothing dramatic. They get reminders at 90, 30 and 7 days. After the term ends there are 14 days of grace, then the site stays up with a short notice at the top. We never take a site down for non-renewal and never hold a domain hostage.
Link to this answerAnything else
Who do I talk to?
Finley. Email finley@unwebbed.app and a person answers — not a support queue.
Link to this answerNothing here matches that. Email finley@unwebbed.app and I will answer, and add it to this page.
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